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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Drennen Foster

Drennen Foster

September 8, 2025

5  out of  5
rating by Drennen Foster
"I was referred to Sean Krause and his team, and I’m so glad I was! Their customer service is outstanding. I worked directly with Nick Sandell, who set up all my policies. He was not only professional but also incredibly personable—which is exactly what I value most. On top of that, I’m now paying a lower premium without sacrificing any coverage. I’ll definitely be referring others to them. Thank you, Sean and Nick!"
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Andrea Tanner

September 4, 2025

5  out of  5
rating by Andrea Tanner
"Excellent customer service and quick to respond when you have questions. Fair pricing on insurance."
We responded:
"Thank you Andrea! We appreciate your kind words!"
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AJ AJ

September 4, 2025

5  out of  5
rating by AJ AJ
"Best Insurance company with outstanding Agents. The State Farm team is always there and eager to help. Thank you Nick !"
We responded:
"Thank you AJ, we appreciate your positive feedback & appreciate you as a customer as well! Sean. "
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tonykeffer

September 3, 2025

5  out of  5
rating by tonykeffer
"The staff there is great! They answer all of my questions and offer affordable solutions."
We responded:
"Thanks Jenny!"
Profile photo of Anthony Keffer

Anthony Keffer

September 3, 2025

5  out of  5
rating by Anthony Keffer
"Awesome service! Always answer the phone and take care of my needs."
We responded:
"Thanks Tony. We appreciate your kind words. Sean. "
Profile photo of Peter Majewski

Peter Majewski

September 3, 2025

5  out of  5
rating by Peter Majewski
"Everyone there is great. Friendly with a sense of urgency. Highly recommend."
We responded:
"Thank you Peter! We appreciate you too! Sean "
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Kathy Slack

August 22, 2025

5  out of  5
rating by Kathy Slack
"Great Insurance Co. Always available very knowledgeable. Make you feel comfortable. Love the humor. Plan to stay right where I am."
We responded:
"Thanks Kathy! We love dealing with you!!"
Profile photo of Michelle Glover

Michelle Glover

August 22, 2025

5  out of  5
rating by Michelle Glover
"Awesome customer service, spoke with Nick and he was very helpful and kind got me a good rate!"
We responded:
"Hi Michelle, welcome to our agency. I’m glad we could help you with your auto & renters insurance! We look forward to working with you! Sean. "
Profile photo of Kristen Perez

Kristen Perez

August 14, 2025

5  out of  5
rating by Kristen Perez
"Very friendly office. Great prices for the coverage! I would recommend coming over to Sean Krause, my car salesman over at Elyria Ford uses them! Small world, right?"
We responded:
"Kristen, I’m glad our price meets your satisfaction, thank you for your kind review! Sean. "
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Ann Miller

August 13, 2025

5  out of  5
rating by Ann Miller
"The BEST 👌 👍"
We responded:
"Thank you Ann!"
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Victoria Schoeffel

August 11, 2025

5  out of  5
rating by Victoria Schoeffel
"Friendly staff. They are pretty quick and well-communicative. They made transition from old car to new car very smoothly."
We responded:
"Thank you Victoria, thank you for your feedback & doing business with us for so long! Sean. "
Profile photo of John Gross

John Gross

August 7, 2025

5  out of  5
rating by John Gross
"This agency was easy to get a renter's policy set up with. My calls were answered promptly and my questions were thoroughly answered. I received a good rate and coverage without a headache."
We responded:
"Thank you John. I’m glad we could help you out with your renters insurance! Sean"
Profile photo of Christina Meecha

Christina Meecha

August 5, 2025

5  out of  5
rating by Christina Meecha
"Always well taken of when we call. They are so quick to answer questions and be helpful."
We responded:
"Thank you Christina, we appreciate you being such a long time client! "
Profile photo of Garth McGuire

Garth McGuire

August 5, 2025

5  out of  5
rating by Garth McGuire
"I've been with Sean Krause since their office was by Midway Mall. They have always been friendly, kind and courteous. Plus they really know insurance. They take time to listen to you as a person not just as a customer. Stop by and see for yourself."
We responded:
"Thank you Garth for your long tenure with us, we appreciate you too! We look forward to many more years! Sean. "
Profile photo of Autumn Lynn

Autumn Lynn

July 22, 2025

5  out of  5
rating by Autumn Lynn
"Nick is a wonderful agent. He’s knowledgeable, professional, and is always very responsive. This agency is the gold standard and what all agencies should strive for. It’s always a positive experience dealing with Nick and this agency!"
We responded:
"Thanks Autumn!"
Profile photo of David Wendell

David Wendell

July 18, 2025

5  out of  5
rating by David Wendell
"We just switched to Sean’s agency. Very easy to work with. Nick was prompt and courteous. I will be recommending to our friends"
We responded:
"Thanks Dave & Welcome to our Agency!"
Profile photo of Nicole Charley

Nicole Charley

July 17, 2025

5  out of  5
rating by Nicole Charley
"If you’re looking for true customer service, this team is the one for you! We’ve been with this agency for many years and when we moved out of state we continued using Sean Krause and his team for our Ohio properties. Almost six years later and I have yet to find an insurance agency in my current state that provides the level of exceptional service like this team has. Charmaine and Nick made every call effortless, like I had my own personal insurance concierge service. Truly the best group!"
We responded:
"Awe! Thank you Nicole! We will miss dealing with you guys regularly. Thank you for all your time with your office & your very kind words, we very much appreciate it! Sean. "
Profile photo of R Roberts

R Roberts

June 19, 2025

5  out of  5
rating by R Roberts
"Outstanding customer service. Friendly knowledgeable, agents. I phoned to start a new renter’s insurance policy. The policy was completed and emailed to me in under 15 minutes. A+++++++"
We responded:
"Thank you & so glad we could help you with your renters insurance! Sean "
Profile photo of Brenda Yarsa

Brenda Yarsa

May 30, 2025

5  out of  5
rating by Brenda Yarsa
"I totally recommend Sean Krause State Farm insurance. Special thanks to Nick Sandall for his courteous, timely and knowledgeable experience."
We responded:
"Thank you for the feedback Brenda! "
Profile photo of Hruby P

Hruby P

May 16, 2025

5  out of  5
rating by Hruby P
"Nick from the office helped me. He was very professional and made the experience go quickly!"
We responded:
"Thanks Paul! We appreciate you too! Sean"
Profile photo of Lesley Poling

Lesley Poling

May 15, 2025

5  out of  5
rating by Lesley Poling
"I have been with Sean’s office for over a decade. The staff are top notch, always helpful, and a pleasure to work with. Thank you Charmaine and Nick for all your assistance!"
We responded:
"Thank you Lesley, we appreciate your review! My staff work really hard at providing excellent service & it’s nice when clients like you take notice! Sean. "
Profile photo of Stan Kielar

Stan Kielar

May 13, 2025

5  out of  5
rating by Stan Kielar
"Nick helped me in minutes when needed. Was treated like family that care about you. I have been with Sean Krause for 25 years, I know I can count on them anytime, any day & anywhere. Thank you!"
We responded:
"Thanks Stan! I appreciate your feedback & kind words! We work really hard on our customer service & we value YOU also! Sean "
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Joe Marusa

April 15, 2025

5  out of  5
rating by Joe Marusa
"Always responsive whenever you need them"
We responded:
"Thanks Joe! We appreciate the feedback!"
Profile photo of Matt Zimmer (zimmermatt)

Matt Zimmer (zimmermatt)

March 26, 2025

5  out of  5
rating by Matt Zimmer (zimmermatt)
"I worked with Nick in this agency to move insurance over to State Farm. He was great to work with! He is pleasant, efficient, responsive, and made everything straight-forward and easy."
We responded:
"Welcome to our agency Matt! I’m glad Nick could help you with your insurance. We appreciate your review! Sean. "
Profile photo of Kahleyla Hale

Kahleyla Hale

March 23, 2025

5  out of  5
rating by Kahleyla Hale
"Charmaine is super wonderful and a great help. She gets things done very quickly and correctly. Her attitude is a pleasure as always, I or my family have never had any issues and will continue our business with her!"
We responded:
"Thank you Kaheyla! We appreciate your feedback!"