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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Marusa

April 15, 2025

5  out of  5
rating by Joe Marusa
"Always responsive whenever you need them"
We responded:
"Thanks Joe! We appreciate the feedback!"
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Matt Zimmer (zimmermatt)

March 26, 2025

5  out of  5
rating by Matt Zimmer (zimmermatt)
"I worked with Nick in this agency to move insurance over to State Farm. He was great to work with! He is pleasant, efficient, responsive, and made everything straight-forward and easy."
We responded:
"Welcome to our agency Matt! I’m glad Nick could help you with your insurance. We appreciate your review! Sean. "
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Kahleyla Hale

March 23, 2025

5  out of  5
rating by Kahleyla Hale
"Charmaine is super wonderful and a great help. She gets things done very quickly and correctly. Her attitude is a pleasure as always, I or my family have never had any issues and will continue our business with her!"
We responded:
"Thank you Kaheyla! We appreciate your feedback!"
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Matt Houston

March 14, 2025

5  out of  5
rating by Matt Houston
"The team comes through with excellent service and is easy to work with."
We responded:
"Thanks Matt. We appreciate your kind feedback & know we appreciate you as our customer too! Sean"
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Amy Doehr

March 4, 2025

5  out of  5
rating by Amy Doehr
"Amazing team and customer service."
We responded:
"Thank you for your feedback Amy!"
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Tracy Masters

January 14, 2025

5  out of  5
rating by Tracy Masters
"I've never dealt with a more professional or personable insurance office! Sean insured me for 20+ years before I moved away and now I'm back in Ohio and they opened their arms for me and my new hubby! Couldn't ask for better people to have your back!! I'd give 7 stars if I could."
We responded:
"Awe! Thanks Tracy! Welcome back! Happy you’re part of the family again! Sean. "
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barbara healy

January 8, 2025

5  out of  5
rating by barbara healy
"Charmaine and nick were very friendly and helpful in choosing my polices for auto and home. Definitely recommend Sean Krause agency!!"
We responded:
"Thank you Barbara, and welcome to our agency! I’m so glad we could help you with your auto & home insurance. Sean. "
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Nancy Johnson

January 3, 2025

5  out of  5
rating by Nancy Johnson
"State Farm, especially Charmaine and Sean are fantastic. Personable service, always available when I need them. Would not do business with anyone else. I have been a customer for decades."
We responded:
"Thank you for being a long time customer Nancy! We appreciate you & the very nice review! Here’s to many more years! Sean. "
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Kurt Faulhaber

January 3, 2025

5  out of  5
rating by Kurt Faulhaber
"Thes guys are the best. Nick and Sean have always been very helpful and informative."
We responded:
"Thanks Kurt! We appreciate you too! Thank you for the kind words!"
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Amber Pressly

November 6, 2024

5  out of  5
rating by Amber Pressly
"Absolutely amazing! Nick was efficient, fast, kind and got me well on my way within a matter of an hour!"
We responded:
"Great to hear & thank you for the review Amber! We appreciate your business! Sean. "
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Sue Rider

November 4, 2024

5  out of  5
rating by Sue Rider
"Always so helpful"
We responded:
"Thank you for your faith in us Sue! Sean. "
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james beach

October 28, 2024

5  out of  5
rating by james beach
"Charmaine and Sean has always been there for me for all my insurances for all my vehicles and my recreation vehicles and everything I've been insured with them for over 40 years"
We responded:
"Thank you for this review Jim! "
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Erin Gonzalez

October 23, 2024

5  out of  5
rating by Erin Gonzalez
"I've been working with Sean and his crew for over 20+ years! I can't put in words how grateful and helping they have been. I can't see myself going anywhere else, I even got my husband to use State Farm."
We responded:
"Thanks Erin! 20 yrs go fast! Thanks for allowing us to serve you & your family! Sean. "
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Melody Clark

October 16, 2024

5  out of  5
rating by Melody Clark
"These folks are the real deal. When I need to ask questions, or make changes to a policy, Charmaine has never rushed me through anything! She takes the time to explain all the options, so that I have what I need. Home, auto, life. State farm."
We responded:
"Thanks Melody for trusting us with your auto, home & life insurance. And thank you for your kind words! Sean. "
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Heather Sikora

October 15, 2024

5  out of  5
rating by Heather Sikora
"Sean and his team are seriously the best. They have all been extremely helpful and friendly anytime i have had a question or an issue. I highly recommend Sean Krause for all of your insurance needs. My family has been with State Farm for decades upon decades."
We responded:
"Thank you kindly for the nice words Heather! We appreciate your feedback & your faith in us!"
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JScott Summers

October 15, 2024

5  out of  5
rating by JScott Summers
"Kind caring and professional people who treat you like family"
We responded:
"Thank you for the great review Scott! We appreciate you too! Sean. "
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holly howser

October 15, 2024

5  out of  5
rating by holly howser
"My experience with Sean was excellent. I had major trouble with my prior insurance company, who would not insure my home (for very small nit-picky reasons). Sean and the State Farm team were quickly responsive and available to me. The process for gaining home insurance was smooth, and the team was kind and easy to work with. I recommend State Farm to anyone looking for a positive and simple experience."
We responded:
"Thank you Holly! I was so glad we could help you out with all your insurance needs! We look forward to working with you for many years to come! Sean. "
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Danielle Lincicome

September 9, 2024

5  out of  5
rating by Danielle Lincicome
"They have been such a great support during my moving process."
We responded:
"Thank you for the kind feedback Danielle!"
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Linda McQuaid

May 30, 2024

5  out of  5
rating by Linda McQuaid
"Sean and all the staff are wonderful. Charmaine has been my go-to person for help with some unusual situations during our military moves and now our retirement move! I HIGHLY RECOMMEND STATE FARM and SEAN KRAUSE's office in particular! The folks in this office live in Lorain County and truly are A GOOD NEIGHBOR!"
We responded:
"Linda, thank you for the kind words! We appreciate you being a long time customer with us as well! "
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Melissa Elgin

April 13, 2024

5  out of  5
rating by Melissa Elgin
"Always just a phone call, text, or email away if I need to adjust my policy, get a copy of my policy, ask any questions, or just need to clarification on something about my policy. Have always been great to work with. Quick to respond. Customer for well over a decade"
We responded:
"Thank you Melissa. It’s always good to get good feedback from our long time customers. We appreciate you too! Sean. "
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Rigoletto man

April 12, 2024

5  out of  5
rating by Rigoletto man
"Everyone in the office is extremely helpful and the prices are very reasonable!! I've been using them for many, many years....I'm 100% satisfied thus far! Thanks, Nick and Charmaine!!! You're the best!!!"
We responded:
"Thank you! We appreciate the review & the kind words! Sean. "
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Jennifer Vrabel

April 12, 2024

5  out of  5
rating by Jennifer Vrabel
"I have been a customer of State Farm for 20+ years. The agents in this office are amazing. They give extremely personalized attention. Their customer service is impeccable!!!!"
We responded:
"Thank you Jennifer. We appreciate you being with us over 20 yrs! We work extremely hard at delivering top notch customer service, thank you for noticing! We appreciate your trust in us!"
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Jamie Maassen

April 8, 2024

5  out of  5
rating by Jamie Maassen
"Sean , Charmaine, and Nick are seriously the best. They have all been extremely helpful and friendly anytime we have needed them. They are quick to help and answer questions. I highly recommend Sean Krause for all of your insurance needs."
We responded:
"Thanks Jamie! "
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Clint Thomas

March 20, 2024

5  out of  5
rating by Clint Thomas
"Excellent staff and wonderful service"
We responded:
"Thanks Clint. We work hard on our first class service! Thank you for noticing! We appreciate your faith in us! Sean. "
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Jennifer Denney

March 5, 2024

5  out of  5
rating by Jennifer Denney
"Charmaine is awesome!!!"
We responded:
"Jennifer, thank you for the positive feedback! Charmaine has been with our agency coming up on 28 yrs & she always enjoys taking care of our customers. "